Your privacy at Blindluck Casino
This policy explains what personal data we collect when you play at Blindluck Casino, why we collect it, how long we keep it and the rights you hold over it. It applies to every visit to blindluckcasino.uk and to every account registered with us.
What data we collect
We collect only the data we need to run your account, process your payments and meet our legal obligations. When you register, we ask for your full name, date of birth, email address, phone number and residential address. Before your first withdrawal we request verification documents, typically a government-issued photo ID, a recent proof of address and proof of your payment method, as part of our KYC process completed within 24 to 48 hours.
- Identity data: name, date of birth, address, email, phone number
- Verification documents: passport, driving licence, utility bill, bank or card statement
- Transaction data: deposits, withdrawals, bets, winnings, payment method details
- Technical data: IP address, device and browser information, session logs
- Gameplay behaviour: games played, stakes, session times, bonus usage
- Marketing preferences: which channels you consent to receive, and which you opt out of
How we use your data
We process your data to create and manage your account, verify your identity and age, and process deposits and withdrawals through methods such as Visa Debit, Trustly, Skrill and Bitcoin. We also use it to detect fraud and bonus abuse, to monitor play for signs of problem gambling, and to send you promotions only where you have consented.
- Account creation, login and account management
- KYC identity and age verification before your first withdrawal
- Payment processing, refunds and anti-fraud checks
- Responsible-gambling monitoring, including deposit and loss limits and session reminders
- Marketing emails, SMS and bonus offers, only with your consent
- Compliance with our Anjouan licence conditions and applicable law
Our legal bases for processing
Contract. We process identity and transaction data because it is necessary to perform our agreement with you: opening your account, running your gameplay and paying out your winnings.
Legal obligation. KYC and anti-money-laundering checks, record-keeping for regulators and responses to lawful requests are all processing we must carry out under gambling and financial regulations.
Legitimate interest. We process device, IP and gameplay data to prevent fraud, detect multi-accounting, secure our platform and improve our services, balancing our interests against your rights.
Consent. Marketing communications and non-essential cookies are processed only with your consent, which you can withdraw at any time without affecting prior processing.
How long we keep records
We retain each category of data only as long as necessary for the purpose it serves, then delete or anonymise it. Transaction and KYC records are kept for at least 5 years after account closure to satisfy regulatory requirements.
- Identity and KYC documents: 5 years after account closure
- Transaction and gameplay data: 5 years after account closure
- Account profile data: while your account is open, then 5 years
- Marketing consents and preferences: until you withdraw consent
- Support chat and email logs: up to 12 months
- Technical and analytics data: up to 24 months
Who we share data with
We never sell your personal data. We share it only with processors and authorities who need it to deliver our services, and always under contractual data-protection terms.
- Payment processors handling your deposits and withdrawals, including card schemes, e-wallet providers and crypto gateways
- KYC and AML verification providers checking your documents
- Game and platform providers supplying your play sessions
- The Anjouan licensing authority and other regulators on lawful request
- Analytics providers measuring site performance in aggregated form
- Professional advisers and courts where legally required
Your data protection rights
You control your data. You can exercise any of the rights below at any time by emailing [email protected], and we respond within one month. Where KYC or anti-fraud law requires us to keep certain records, erasure may be limited to marketing data rather than full deletion.
- Access: get a copy of the personal data we hold about you
- Rectification: correct inaccurate details in your profile
- Erasure: request deletion where no legal duty requires retention
- Portability: receive your data in a machine-readable format
- Objection: object to processing based on legitimate interest
- Withdraw consent: stop marketing and non-essential cookies instantly
- Complain: escalate to the relevant data protection authority
Cookies and tracking on site
We use essential cookies to keep you logged in and secure your session, and optional cookies for analytics and marketing only where you accept them in the cookie banner. You can change your cookie choices at any time; full details, including how to clear cookies in your browser, are on our dedicated Cookies Policy page.
How we protect your information
Your data travels over TLS encryption, is stored encrypted at rest and sits behind access controls limited to trained staff who need it for their role. We run regular security reviews and monitor systems continuously.
If a personal data breach occurs that puts your rights at risk, we notify the relevant supervisory authority within 72 hours and inform affected players directly without undue delay.
Contact our data protection officer
Questions about this policy or your data go first to [email protected], available 24/7 via live chat and email. Our data protection officer can be reached at [email protected] for privacy-specific matters, and Blindluck Entertainment N.V. is the controller of your data. We last reviewed this policy in 2026 and will post any changes on this page.
Frequently Asked Questions
How long does Blindluck Casino keep my ID documents?
We keep KYC documents for 5 years after your account closes, because our licence and anti-money-laundering rules require this retention period. After that we delete them.
Can I stop marketing emails from you?
Yes. Withdraw consent at any time from your account settings or via the unsubscribe link in any message. Marketing stops immediately, while your account data is retained under our legal bases.
Do you sell my data to advertisers?
No. We share data only with payment processors, KYC providers, regulators and analytics services, all under strict data-protection contracts. We never sell personal data.
How do I get a copy of my data?
Email [email protected] with your request. We verify your identity and send a machine-readable copy of the personal data we hold within one month.